ORELUNES FASHION / CUSTOMER CARE
Frequently Asked Questions
From finding your size to receiving your refund, here are the details.
HELP WITH YOUR ORDER
Before you ask.
Clear answers on ordering, delivery and returns. Ask us if you need a little more detail.
When will my order arrive?
Shipping is free on every order within the United States, with no minimum purchase.
- Processing: 1 to 3 business days, Monday through Saturday.
- Transit: 5 to 8 business days after dispatch.
- Estimated total: 6 to 11 business days.
- Order cut-off: 6:00 PM GMT-05:00, Monday through Saturday.
Orders received before the cut-off enter processing that day; later orders enter processing on the next processing day. Entering processing does not mean same-day dispatch. Tracking details are emailed after dispatch.
Is shipping free?
Yes. Every order ships free within the United States, with no minimum purchase. We currently sell to the United States only.
How do I request a return?
Request a return within 30 days of delivery by emailing info@orelunesfashion.com with your order number. Items must be unused, in their original condition, and returned with their original packaging.
For change-of-mind returns, return shipping is paid by the customer. Contact us about damaged, defective or incorrect goods so we can arrange an appropriate solution; your applicable legal rights remain unaffected. We do not charge restocking fees. After the return is received and inspected, refunds are processed within 7 business days to the original payment method. Your bank may need additional time to post the refund.
When will my refund appear?
We process refunds within 7 business days after receiving and inspecting the return, using your original payment method. Your bank or payment provider may need additional time to display the amount.
Which payment methods can I use?
We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and Visa. Payments are processed in USD through the secure checkout.
Can I exchange an item?
You can request an exchange; we will confirm availability and the appropriate steps. Email info@orelunesfashion.com with your order number and the size or item you would prefer so we can explain the next steps.
Can I change or cancel an order?
Contact us as soon as possible. Before dispatch, we may be able to change or cancel the order. Once it is on its way, changes may no longer be possible.
Why has my tracking not updated?
A tracking link can take a little time to show the first carrier scan. If movement stops or the estimated delivery window has passed, email info@orelunesfashion.com with your order number so we can investigate.
What if an item is damaged or incorrect?
Email info@orelunesfashion.com with your order number and photos of the issue where available. We will help arrange an appropriate resolution. Your statutory rights remain unaffected.
Are my payment details protected?
The checkout uses encrypted connections and payment providers handle card credentials. Do not send card numbers or security codes by email. See our Privacy and Payment Policies for more information.
How can I contact Orelunes Fashion?
Email info@orelunesfashion.com. Customer service hours are Monday to Friday, 8:00 AM to 5:00 PM, and Saturday and Sunday, 9:00 AM to 4:00 PM, GMT-05:00. We aim to reply within 12 hours.
How do I choose a size?
Check the size options and information shown on each product page. If you need measurements or clarification, email us before ordering. Size labels alone do not guarantee identical measurements across different products.
Who operates Orelunes Fashion?
Store name: Orelunes Fashion
Company name: Nuvora Modehaus
Address: Gerard Ter Borchstraat 46, 7944 GP, Drenthe, Netherlands
BRN: 96564326
Email: info@orelunesfashion.com