Refund policy
Last updated: September 19, 2026
Returning an order
You have 30 days from delivery to request a return. Items must be unused, in their original condition and returned with their original packaging. We do not charge a restocking fee. These voluntary return conditions do not limit rights that apply to defective or incorrectly supplied goods.
Requesting return instructions
Contact info@orelunesfashion.com with your order number. We will provide return instructions and the applicable return address. Contact us before posting the parcel; the business address should not be assumed to be the return destination.
Return shipping and exchanges
You pay return shipping for a change-of-mind return. A tracked service is recommended. You can request an exchange; we will confirm availability and the appropriate steps. Include the size or item you would prefer in your message.
Damaged, defective or incorrect items
If there is a problem with your order, email us with your order number and a photo where available. We will arrange an appropriate resolution. Legally required remedies and responsibility for associated costs remain unaffected.
When your refund is issued
Once the return is received and inspected, we process the refund within 7 business days to the original payment method. We will contact you if there is an issue with the return. Your bank or payment provider may require additional time to display the refund.
Key return conditions
- Request period: 30 days after delivery.
- Refund processing: within 7 business days after receipt and inspection.
- Refund destination: original payment method.
- Change-of-mind return shipping: paid by the customer.
- Restocking fee: none.
For help, email info@orelunesfashion.com.
Store name: Orelunes Fashion
Company name: Nuvora Modehaus
Address: Gerard Ter Borchstraat 46, 7944 GP, Drenthe, Netherlands
BRN: 96564326
Email: info@orelunesfashion.com